How do I return an item purchased from Innovative? |
All returns must be labeled with a valid Return Authorization ( R/A) number on the outside of packaging. Shipments without R/A numbers will be rejected. R/A numbers may be obtained by calling Seller at 800-524-2744.
Please address the package(s) that you will be returning to:
Innovative Office Products
100 Kuebler Road
Easton, PA 18040
Attn: RMA # _____
When sending back product, it is very important to make certain the arm is packaged properly (any damage caused during transit back to us will void our refund policy and may affect any credit due). Also please be certain that you have the R/A number marked clearly on the outside of the packaging, as our receiving department will reject deliveries without R/A's. a. RESTOCKING FEES Standard Items totaling value of $1,000 or less will incur no restocking fee if returned in resalable condition and within 30 days of original shipment. After 30 days of original shipment, a restocking fee of 15% will be applied. Standard Items totaling value of more than $1,000 may be returned if in resalable condition, and will be subject to a 15% restocking fee.
b. DEFECTIVE ITEMS Defective items may be returned within limits of the Warranty.
c. CUSTOM-CONFIGURED ITEMS Non-defective Custom-configured Items are not returnable. |
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