I would like to return and replace a product. What are my options? |
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You have 3 options for replacing a product currently in your possession:
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(Defective product only) Upon your notification that the arm is packaged and ready to be sent back to Innovative, our Logistics Department can issue a UPS Call Tag. We can release a replacement product after UPS picks up the package at your location.
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Please safely pack the product and return to us with R/A number displayed on package. Innovative will release a replacement following receipt and inspection of the returned product.
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If you do not wish to wait for your replacement, please submit a new purchase order for the desired item. Innovative will proceed with shipment of the new product, and will issue any credit due against the returned product upon receipt and inspection.
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