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Question Title Do you sell replacement parts for your products?
Yes, Innovative can sell replacement parts for products. Depending on the nature of which part you need, it may be something which is not user-replaceable, in which case you would have to return the product to the factory for repair. Just call 800-524-2744 so that we can help you further.
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  2. What is the diameter of the pole in your pole system products (9112 / 9120 / 9136, etc.)?
  3. Where can I find product literature?
  4. How are papers attached to the DokuMount (7017-DM01 or 7017-DM02)? Are they held securely in place?
  5. Where can I find product instruction manuals?
  6. What colors are Innovative's products available in?
  7. I would like to mount 3 monitors vertically. Do you have a product for that?
  8. Can you please explain Innovative's part numbering system logic?
  9. How do I adjust the counterbalance for my arm? The monitor will not float properly.
  10. I have setup my LCD arm, but am unable to adjust the arm to support my monitor as shown in the instructions. What am I doing wrong?
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  12. What are the weight and shipping dimensions of the 9109-S LCD Desk Stand
  13. Does the 9135 picture-frame wall mount allow rotational movement for the screen?
  14. What is the length of the 2 main segments of your 7601-14 Long reach flat panel arm?
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  16. I have a device that weighs 40lbs. I would like to put it on an articulating arm. Is it possible to create custom mounting for your standard 9011 arm?
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  19. Can your products be wall mounted?
  20. How can I buy an additional mount base for my arm? I'd like to get a second base so I can move the arm between two locations.
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  22. Since your gas arms can be outfitted with various strength gas cylinders, can these arms be user-upgraded without returning to the factory?
  23. What are the shipping dimensions and weight of your parts # 9177-2 and 9177-3?
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  25. Do your extender tubes mount between the desk and the arm or between the arm and the monitor?
  26. Can the gas cylinder in your gas arms be changed following purchase? (Can I make the arm weaker or stronger if I need to at some later point?)
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  28. I need a dual monitor mount which will mount the monitors back to back. What do you recommend?
  29. What would you recommend for a bed-bound person who wants to have a 9 lb laptop computer available to them and then move it out of the way with very little effort. It would be mounted on the wall at t
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  60. Do you have a 45-inch long arm which will support 18 pounds?
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  62. Monitor is not level
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  65. Monitor is not level
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  67. What is the box weight and dimensions of your 9112-S-12-FM?
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Article Number: 133
Created: 2007-08-03 4:47 PM
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